The Senator John Heinz History Center (“History Center”) respects the privacy needs and concerns of our customers and visitors. That is why we handle any personal information, such as your name, address, email address or phone number ("Personal Information") that you provide to us is important to us. To earn your trust, we respect your privacy in handling Personal Information relating to you and your transactions with us, whether (a) at the History Center itself, (b) over the phone with one of our customer service associates or (c) through www.heinzhistorycenter.org web site (the “Site”). This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Site, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.
When you provide Personal Information at our History Center Store, our Customer Service Desk, and our Site, you are consenting to the manner in which the History Center will collect, use, disclose and otherwise manage your Personal Information, as set out below.
Who May Use the Site: The History Center is concerned about protecting children's privacy. We do not collect personally identifiable information from children. There are some pages within the History Center’s site where children may post messages or provide feedback, but children are discouraged from providing personal information. If a visitor known to be a child (under the age of 13) sends an e-mail to the History Center, we will only use it to respond to the writer and not to create profiles or otherwise retain the information.
The Site is intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to the History Center. Information sent to us will be housed on servers located in the state of Pennsylvania, in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Statement.
Collection and Use of Personal Information: We may collect Personal Information that you provide us when you:
- Purchase, order, return, exchange or request certain information about our products and services
- Contact our customer service desk
- Visit or register with our Site or participate in another feature of our Site, such as blogs, e-newsletters or make a form request about event rentals, memberships, planned giving, or donations
- Enter into a contest or sweepstakes or respond to one of our surveys; or
- Provide us with comments or suggestions
- Or engage in any other activity for which we ask for Personal Information
We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to the Site.
Shopping at the History Center: When you purchase products and services at the History Center store, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and may keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your zip code as well, to help us improve our product and service offerings to your area.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.
Customer Service: When you speak with a Customer Service Assocaite about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
Site Registration: Registration is an optional service provided by our Site. You do not have to register to browse on our Site, but you do have to register to purchase products on our Site. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from the History Center.
Contests, Questions or Surveys: When you ask a question, participate in a survey or enter a contest or sweepstakes at the History Center store, a History Center sponsored event or through our Site, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest, sweepstakes or event. At the time you are entering a contest, sweepstakes, or registering for an event, we may ask your permission to send you future marketing information from the History Center.
Other Uses of Personal Information: The History Center also uses Personal Information, including information provided to us from our service providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Promotional Information and Marketing Materials: We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our History Center Store, Admissions Desk or Site. If you would like to stop receiving such promotional information from the History Center, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.
Access to Personal Information by Companies that Work with or on Behalf of the History Center: Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Site or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.
If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, DHL, Federal Express or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.
Sale of Business: In the event that the History Center or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.
Disclosures of Personal Information in Legal Proceedings: If the History Center or any of our service providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, the History Center or the applicable service provider may, without your consent, provide such information. In matters involving claims of personal or public safety, the History Center or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. The History Center or our service providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving the History Center, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
Access to Personal Information: You may request access to the Personal Information that we have about you.
For further instructions on accessing the Personal Information that the History Center may have about you, please see the "Contacting Us" section of this Privacy Statement.
Privacy Preferences / Opt-Out: You may also change your marketing preferences or remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by contacting us at: The Senator John Heinz History Center, Marketing Department – 1212 Smallman Street, Pittsburgh, PA 15222, Attn: Web Master or by e-mailing us at email@example.com .
Additional Information about Our Site
Visiting Our Site: In general, you can visit our Site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.
Cookies and Tracer Tags: Our Site uses a technology called "cookies". A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Site, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Site in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Site, you will limit the functionality we can provide when you visit our Site. Tracer Tags: Our Site may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons." This technology allows us to understand which pages you visit on our Site. These tracer tags are used to help us optimize and tailor our Site for you and other future website visitors.
Security of Personal Information: We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Site. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
Secure Shopping: When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your Personal Information. Since any order information you provide to us on our Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Site. The most recent versions of Mozilla Firefox, Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively.
Passwords: To provide you with an increased level of security, online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. The History Center will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Privacy Statement Modifications: From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Site or send an email describing the changes.
Contacting Us: If you have any questions about our handling of Personal Information, please contact us at The Senator John Heinz History Center, Marketing Department – 1212 Smallman Street, Pittsburgh, PA 15222, Attn: Web Master or by e-mailing us at firstname.lastname@example.org . Alternatively, you may call us at 412-454-6000.
Last Updated: January 1, 2009
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