A: There are several ways you can purchase or renew your membership:
- In person at our Admissions Desk or Museum Shop
- Online through our secure e-store
- By mail at: Membership, Senator John Heinz History Center, 1212 Smallman Street, Pittsburgh, PA 15222
- Call us at 412-454-6436
Q: How long does my History Center Membership last?
A: Memberships are valid for one year after a membership contribution is received and processed.
- Note: Membership renewal reminders will be sent prior to your expiration date. Contributions given throughout the year, or via special appeals, will be considered an additional gift and will not renew your membership.
Q: What does my membership include?
A: Information about specific membership levels and benefits can be located by clicking here.
Q: Can I visit other museums with my History Center membership?
A: Yes! The Senator John Heinz History Center is a Smithsonian Institution Affiliate and as a member you are able to visit all Smithsonian museums for free. We also participate in Time Travelers, a reciprocal member program of over 250 museums and historical societies in 43 states. Visit the Time Travelers Web site for a comprehensive list of participating organizations.
Q: How long does it take to receive my Smithsonian Institution membership?
A: On average you should receive your membership card and Smithsonian magazine 8-12 weeks after we receive your membership contribution.Your History Center membership card also serves as your Smithsonian Institution membership card. Two memberships on one powerful card!
- Note: All Smithsonian Institution memberships are valid for one year. Smithsonian Institution expiration dates may not exactly match History Center dates.
Q: I have a question about my Smithsonian Institution Membership. Can I contact them directly?
A: Certainly! You can call their membership/subscriber services at 1-800-766-2149 or visit their Web site's "Contact Us" section at http://www.smithsonianmag.com/contact-us/.
Q: I am a Smithsonian Institution member. Do I receive free or discounted admission to the History Center?
A: Not currently, but you can receive free admission by becoming a History Center member. All History Center members receive a free Smithsonian Institution membership. For more information on our Smithsonian Institution partnership, please contact Christina DiMeglio Lopez, Smithsonian Affiliations Business and External Affairs Manager at 202-633-5303 or firstname.lastname@example.org.
Q: Do I receive free parking with my History Center membership?
A: Founders’ Circle and Chairman’s Circle members receive free parking privileges throughout the year at the parking lot located at 11th & Smallman Streets simply by presenting their current membership card to the lot attendant. All other History Center members receive a $4.00 parking discount when presenting their current membership card.
- Note: More information on parking and driving directions by clicking here.
Q: Is my contact or financial information shared with other organizations or vendors?
A: Please refer to our Privacy Statement “Personal Information Disclosure” section.
Q: Is my History Center membership tax-deductable?
A: A portion of your membership is not tax-deductable because of the value of member benefits received. If you wish to receive full tax-deductibility for your gift or have further questions or concerns please contact us at 412-454-6436 or email@example.com.
Q: My membership is still active, why am I receiving renewal notices?
A: We mail renewal notices prior to your expiration date to provide ample notice of your membership expiration. You may renew your membership anytime before your expiration date to maintain an active membership.
Q: I just sent my membership renewal gift. Why did I receive a renewal notice?
A: Renewal reminders are printed and mailed in bulk to save on expenses. As a result, membership gifts and renewal reminders occasionally cross in the mail. A renewal packet will always be sent to you acknowledging your gift. If you ever have questions about your membership status please contact us at 412-454-6436 or firstname.lastname@example.org.
Q: Is it safe to use my credit card to purchase a membership on your e-store?
A: Yes, the Senator John Heinz History Center uses security and encryption technology to process all e-store transactions. Your financial information is never stored unencrypted on our server.
Q: How long does it take to receive my History Center membership packet?
A: Membership fulfillment usually takes 7-10 business days. If you do not receive your History Center membership packet within this timeframe, please let us know and we will be happy to assist you.
Q: I do not want my History Center membership any longer. Can I get a refund?
A: The History Center is unable to offer refunds on memberships. If, however, a financial mistake has been made processing your membership please let us know and we will work to correct and refund our error.
Q: Can I upgrade my History Center membership to a higher level?
A: You can always upgrade your membership to meet your needs. You can easily do so by paying the difference in price of the two memberships. For more information, please contact us at 412-454-6436 or email@example.com.
Q: If I join in person at the History Center, can my admission fees be applied toward a membership?
A: Yes, the cost of your admissions transaction can be applied towards a new membership. Any customer service associate at our Admissions Desk or Museum Shop can assist you with this.
Q: I received a call from a History Center Telefund operator. Was that phone call legitimate?
A: The History Center occasionally hires an outside company to make phone calls to our members. These callers will always identify themselves as a company calling on our behalf.
Q: I am a History Center member and my employer will match some or all of my charitable contributions. Where can I obtain a matching gift form?
A: Matching gifts are a great way to double - or sometimes even triple - your gift! Please check with your employer’s human resources department to obtain a matching gift form. Simply complete your form and send it to us at the address below and we will coordinate the rest of the process for you:
Senator John Heinz History Center
Attention: Matching Gifts
1212 Smallman Street
Pittsburgh, PA 15222