A: There are several ways you can purchase or renew your membership:
- In person at our Admissions Desk or Museum Shop
- By mail at: Membership, Senator John Heinz History Center, 1212 Smallman Street, Pittsburgh, PA 15222
- Call us at 412-454-6436
Q: How long does my History Center membership last?
A: Memberships are valid for one year after a membership contribution is received and processed.
- Note: Membership renewal reminders will be sent prior to your expiration date. Contributions given throughout the year, or via special appeals, will be considered an additional gift and will not renew your membership.
Q: What does my membership include?
A: Information about specific membership levels and benefits can be located here.
Q: Can I visit other museums with my History Center membership?
A: Yes! The Senator John Heinz History Center is a Smithsonian Institution Affiliate which means that a Smithsonian membership is included with your History Center membership. This benefit entitles you to a year’s subscription to Smithsonian magazine, discounts at Smithsonian shops and select dining facilities, and free admission to the Cooper-Hewitt, National Design Museum in New York City (other Smithsonian museums are free for everyone). Your History Center membership also includes free, unlimited admission to the Western Pennsylvania Sports Museum, Fort Pitt Museum, and Meadowcroft Rockshelter and Historic Village.
Q: I am a Smithsonian Institution member. Do I receive free or discounted admission to the History Center?
A: Not currently, but you can receive free admission by becoming a History Center member. All History Center members receive a Smithsonian membership, as well, with access to the benefits described in the question above. For more information on our Smithsonian Institution partnership, please contact Christina DiMeglio Lopez, Smithsonian Affiliations Business and External Affairs Manager at 202-633-5303 or email@example.com.
Q: Can I use my membership for a group tour, field trip, or 21+ nights?
A: Free membership admission does not apply to group visits, field trips, or special programs such as 21+ nights due to additional programming and expenses related to these visits.
Q: Is my contact or financial information shared with other organizations or vendors?
A: Please refer to our Privacy Statement “Disclosure of Personal Information” section.
Q: Is my History Center membership tax-deductible?
A: A portion of your membership is not tax-deductible because of the value of member benefits received. If you wish to receive full tax-deductibility for your gift or have further questions or concerns, please contact us at 412-454-6436 or firstname.lastname@example.org.
Q: My membership is still active, why am I receiving renewal notices?
A: We mail renewal notices prior to your expiration date to provide ample notice of your membership expiration. You may renew your membership any time before your expiration date to maintain an active membership.
Q: I just sent my membership renewal gift. Why did I receive a renewal notice?
A: Renewal reminders are printed and mailed in bulk to save on expenses. As a result, membership gifts and renewal reminders occasionally cross in the mail. A renewal packet will always be sent to you acknowledging your gift. If you ever have questions about your membership status please contact us at 412-454-6436 or email@example.com.
Q: Is it safe to use my credit card to purchase a membership on your e-store?
A: Yes, the Senator John Heinz History Center uses security and encryption technology to process all e-store transactions. Your financial information is never stored unencrypted on our server.
Q: How long does it take to receive my History Center membership packet?
A: Membership fulfillment usually takes 7-10 business days. If you do not receive your History Center membership packet within this timeframe, please let us know and we will be happy to assist you.
Q: I do not want my History Center membership any longer. Can I get a refund?
A: The History Center is unable to offer refunds on memberships. If, however, a financial mistake has been made processing your membership please let us know and we will work to correct and refund our error.
Q: Can I upgrade my History Center membership to a higher level?
A: You can always upgrade your membership to meet your needs. You can easily do so by paying the difference in price of the two memberships. For more information, please contact us at 412-454-6436 or firstname.lastname@example.org.
Q: If I join in person at the History Center, can my admission fees be applied toward a membership?
A: Yes, the cost of your admissions transaction can be applied towards a new membership. Any customer service associate at our Admissions Desk or Museum Shop can assist you with this.
Q: I received a call from a History Center Telefund operator. Was that phone call legitimate?
A: The History Center occasionally hires an outside company to make phone calls to our members. These callers will always identify themselves as a company calling on our behalf.
Q: I recently moved and need to change the information on my membership. How do I do this?
A: Please use this form to change or update the mailing address, email address, or phone number associated with your History Center membership.
Q: I am a History Center member and my employer will match some or all of my charitable contributions. Where can I obtain a matching gift form?
A: Matching gifts are a great way to double – or sometimes even triple – your gift! Please check with your employer’s human resources department to obtain a matching gift form. Simply complete your form and send it to us at the address below and we will coordinate the rest of the process for you:
Senator John Heinz History Center
Attention: Matching Gifts
1212 Smallman Street
Pittsburgh, PA 15222